Author: hhubbard

Duplicate Posting RESOLVED

The double posting issue has now been resolved.  If your card was affected by this issue, you should see credits for double posted debits and debits for double posted credits in your Available Expenses in Concur.  You are encouraged to reconcile these charges at your earliest convenience.  If a receipt is required for any of these transactions, please attach a copy of the email from Concur (concur@fa.ua.edu) as your documentation.

We apologize for any inconvenience this issue has caused and we are hopeful that this is a one-time occurrence.  If you have any questions concerning this topic, or do not see a credit/debit, please contact P-Card Services at pcard@fa.ua.edu.

Reviewing P-Card Transactions

Credit card fraud is an every-day occurrence in the world today.  To minimize the possibility of fraud occurring on a P-Card, we suggest not storing your card number in any online accounts, maintaining your card at all times and reviewing transactions as they post to your Concur account.  If you have not disabled email notifications in Concur, you should receive an email every time a transaction posts to your account.  The earlier the fraud is found, the easier it is to correct.

If you feel that you have fraudulent activity on your P-Card, please contact Regions directly using the telephone number on the back of your card.  The bank will review all recent authorizations and postings to your account to ensure that all fraudulent activity is found and disputed.  If your card is canceled, please notify P-Card Services at pcard@fa.ua.edu so that our internal records can be updated and your new card can be ordered and received as quickly as possible.

Chip and Signature P-Cards

With the transition from Bank of America to Regions as our credit card provider, we have moved away from a Chip and PIN card to a Chip and Signature card. This means that you no longer have a Personal Identification Number (PIN) associated with your p-card and only your signature is required at the credit card terminal. Since signatures can be forged, please be sure to keep your card in a secure location at all times. If for some reason your card becomes lost, stolen or compromised, notify P-Card Services immediately at pcard@fa.ua.edu.

Limit Increase Requests

We know that time is often of the essence when you are making purchases with your P-Card. Our goal is to process increases as quickly as possible, but sometimes temporary limit increases can take up to an hour to process. Here are a few tips to expedite limit increase requests:

  • Make sure you have included all basic information, such as which employee’s card will need an increase. If an employee has more than one card, please include the last four digits of the card that will be used.
  • Provide a time period for temporary limit increases. Single purchase limits are open for up to 3 days, so please let us know when the vendor will run your card. Monthly limit increases typically last through the end of the month.
  • Limit increases must be approved by your supervisory or budgetary approver. We cannot process your increase until it is approved. For single purchase limit increases, a quote or invoice should be included with your request.
  • To expedite single purchase limit increases from noncontract vendors, please include approval from a UA buyer. If you have obtained a licensing form for this purchase, please include that form with your request.
  • Please send all limit increase requests to pcard@fa.ua.edu for the fastest service.
  • If you are making a purchase through BuyBama, there is no need to contact us about an increase. We will process the increase as a part of the BuyBama approval process.

Thank you for your cooperation, and happy spending!

Checking Available Funds for Regions P-Cards

The fastest way to find out the available funds on your new Regions p-card is to call the number listed on the back of your card (888-934-1087). This is an automated process so you will need to follow the prompts. Select option 1 for General Card Information, then enter your 16-digit card number. Next, you will be asked for your four-digit access code. This is the last 4 digits of your CWID. To hear your available credit limit and total credit limit on your card, press 2. After hearing your available balance, if you are in need of a monthly or single purchase limit increase, please email pcard@fa.ua.edu.