Duplicate Posting RESOLVED

The double posting issue has now been resolved.  If your card was affected by this issue, you should see credits for double posted debits and debits for double posted credits in your Available Expenses in Concur.  You are encouraged to reconcile these charges at your earliest convenience.  If a receipt is required for any of these transactions, please attach a copy of the email from Concur (concur@fa.ua.edu) as your documentation.

We apologize for any inconvenience this issue has caused and we are hopeful that this is a one-time occurrence.  If you have any questions concerning this topic, or do not see a credit/debit, please contact P-Card Services at pcard@fa.ua.edu.

Reviewing P-Card Transactions

Credit card fraud is an every-day occurrence in the world today.  To minimize the possibility of fraud occurring on a P-Card, we suggest not storing your card number in any online accounts, maintaining your card at all times and reviewing transactions as they post to your Concur account.  If you have not disabled email notifications in Concur, you should receive an email every time a transaction posts to your account.  The earlier the fraud is found, the easier it is to correct.

If you feel that you have fraudulent activity on your P-Card, please contact Regions directly using the telephone number on the back of your card.  The bank will review all recent authorizations and postings to your account to ensure that all fraudulent activity is found and disputed.  If your card is canceled, please notify P-Card Services at pcard@fa.ua.edu so that our internal records can be updated and your new card can be ordered and received as quickly as possible.

Chip and Signature P-Cards

With the transition from Bank of America to Regions as our credit card provider, we have moved away from a Chip and PIN card to a Chip and Signature card. This means that you no longer have a Personal Identification Number (PIN) associated with your p-card and only your signature is required at the credit card terminal. Since signatures can be forged, please be sure to keep your card in a secure location at all times. If for some reason your card becomes lost, stolen or compromised, notify P-Card Services immediately at pcard@fa.ua.edu.

Limit Increase Requests

We know that time is often of the essence when you are making purchases with your P-Card. Our goal is to process increases as quickly as possible, but sometimes temporary limit increases can take up to an hour to process. Here are a few tips to expedite limit increase requests:

  • Make sure you have included all basic information, such as which employee’s card will need an increase. If an employee has more than one card, please include the last four digits of the card that will be used.
  • Provide a time period for temporary limit increases. Single purchase limits are open for up to 3 days, so please let us know when the vendor will run your card. Monthly limit increases typically last through the end of the month.
  • Limit increases must be approved by your supervisory or budgetary approver. We cannot process your increase until it is approved. For single purchase limit increases, a quote or invoice should be included with your request.
  • To expedite single purchase limit increases from noncontract vendors, please include approval from a UA buyer. If you have obtained a licensing form for this purchase, please include that form with your request.
  • Please send all limit increase requests to pcard@fa.ua.edu for the fastest service.
  • If you are making a purchase through BuyBama, there is no need to contact us about an increase. We will process the increase as a part of the BuyBama approval process.

Thank you for your cooperation, and happy spending!

Checking Available Funds for Regions P-Cards

The fastest way to find out the available funds on your new Regions p-card is to call the number listed on the back of your card (888-934-1087). This is an automated process so you will need to follow the prompts. Select option 1 for General Card Information, then enter your 16-digit card number. Next, you will be asked for your four-digit access code. This is the last 4 digits of your CWID. To hear your available credit limit and total credit limit on your card, press 2. After hearing your available balance, if you are in need of a monthly or single purchase limit increase, please email pcard@fa.ua.edu.

Regions P-Cards

The transition to Concur has brought many changes for all departments. One major change has been the issuance of the new Regions p-cards to current and new cardholders. These cards are sent out as quickly as possible by P-Card Services, but due to the volume of new card orders and the number of individuals training near deadlines, there is a slight delay. To ensure that your card is indeed sent out in a timely fashion, please verify that you have completed all required trainings. This includes two online courses that are found in Skillport: P-Card Policies & Procedures for all new plastic cardholders only and Concur training. If you have any questions concerning the training requirements, please email P-Card Services at pcard@fa.ua.edu.

Travel Only P-Cards

With the implementation of Concur, several departments are considering ordering cards for their faculty and staff. We have several options with these cards, but the most popular is a “Travel Only” card. This type of card can only be used with vendors that have a travel merchant category code associated with their business. Airfare, lodging, taxis/uber, shuttle services, baggage fees and most parking garages have travel MCCs. Examples of travel costs typically declined due to this restriction would be conference registration fees and parking charges with vendors who do not have a travel MCC. This “Travel Only” restriction can be lifted with an email from the cardholder’s Supervisory Approver or Budgetary Approver. These requests, along with any other questions concerning this topic, should be emailed to P-Card Services at pcard@fa.ua.edu.

P-Card Transitions to Regions Credit Cards

P-Card Services is currently in the process of transitioning from Bank of America credit cards to Regions credit cards. All cardholders should continue using their Bank of America p-card until their department is contacted to complete Concur training. Once training has been completed, P-Card Services will issue Regions cards within 3 to 5 business days. If you have any questions, please contact Brittany Burleson at pcard@fa.ua.edu.

Becoming a Cardholder

To become a P-Card accountholder the individual applicant must be employed by the University of Alabama. The applicant’s request for a Purchasing Card must be approved by his/her Department Chair, Dean, or Area Budget Manager. The Purchasing Card Application must be completed, appropriate approval signature acquired and submitted to the P-Card Services at Box 870130 for processing. Each cardholder must complete the P-Card training session and sign a Cardholder Agreement prior to having the card activated. Cardholders are expected to review and understand all University Policies prior to use.

If you have any additional questions on becoming a new cardholder, please contact P-Card Services at pcard@fa.ua.edu.

Looking for Information on Concur?

ConcurProcurement Services has put together a UA Concur website to provide helpful information to campus users regarding Concur, our new travel and expense management system. Concur will be our primary system for making travel reservations, reconciling non-travel P-Card transactions, submitting travel expense reports (including travel P-Card transactions), processing payments for non-UA individuals and payment of vendor invoices. The website includes user guides for the four Concur Modules – Request, Expense, Invoice and Travel – as well as helpful information on setting up and accessing several mobile apps that can be used in conjunction with the web-based system. The site can be accessed directly or from the Accounts Payable and P-Card Services homepages.