P-Card Fraud

Fraud is a daily occurrence that can affect any person who uses a credit card on a regular basis.  Our P-Card issuer, Bank of America, has a very sophisticated fraud department that is constantly reviewing credit card authorizations and transactions for authenticity.  If you receive a telephone call from Bank of America, please do not be alarmed; they simply would like to discuss your recent transaction history.  The Bank should never ask for your full credit card number, but instead ask for your work address and phone number for verification purposes.  If it is determined that your P-Card has been compromised, you may cancel your card and have a new card reissued.  Please be sure to notify P-Card Services of this change.

If you have any questions or concerns, please contact our P-Card Coordinator, Seprona James at sjames@fa.ua.edu or 348-8645.

Chip & PIN

P-Card Services has been notified that several vendors in the Tuscaloosa area have recently upgraded their credit card processing equipment to the new Chip & PIN technology.  These vendors are now requiring the use of the PIN when paying with your Chip & PIN P-Card.  These vendors include, but are not limited to, Wal-Mart and Target.  This technology is not currently required by all vendors but will be in the coming months so please be prepared to enter your 4-digit PIN number at checkout.  For vendors who do not currently have the Chip & PIN technology, you may still pay for your items using the magnetic stripe on the back of the card.

For additional information or to retrieve a lost PIN, please visit the Chip & PIN Technology section of the P-Card Services website.

Disputed Transactions

Disputed transactions are a common occurrence among University cardholders.  Please remember that these disputes should be made by calling Bank of America (888.449.2273) directly using the phone number on the back of the card or contacting Seprona James in P-Card Services.  If these transactions are disputed in WORKS, they could get lost in all of the other disputed transactions, which may result in longer resolution times.