October 28th, 2020
Did you know that there are multiple ways to contact the P-Card Services team? Whether you need help with answering questions about Concur P-Card Non-Travel expense reports, card declines, card replacements, limit increases, or any other P-Card related topic, we are here to help you!
The first option is to email firstname.lastname@example.org. This departmental email address is received by all members of the P-Card Services Team to help ensure a timely response. When emailing, please be sure to include the question or problem along with the cardholders’ name. Please know that you do not need to include your full 16-digit credit card number when emailing.
The second option is the P-Card Customer Service telephone number: (205) 348-8645. This phone number is monitored from 8 am to 5pm Monday – Friday. Please be sure to leave a voicemail, if necessary, and let us know how we can assist you. We strive to answer all calls or return them as quickly as possible.
The third option is to reach out directly to one of our P-Card Services Staff members. This option is ideal, if you need to connect with the person that audits your Concur expense reports. Mac Hackney works with cardholders whose last name starts with A – L. Ashley Yarnell works with cardholders whose last name starts with M – Z.